Last Updated:​ [10/01/2025]

At upward.surf, we strive to ensure you are completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward refund and return process. Please review the policy below carefully.

1. Return Eligibility

You may request a return under the following conditions:

• The item is unused, in its original condition, and includes all packaging and tags.

• The return request is submitted within 30 days of the delivery date.

• The product is defective, damaged during shipping, or does not match the description.

Non-Returnable Items:

• Digital products (e.g., software, eBooks, or downloadable content).

• Custom-made or personalized items.

• Items marked as final sale (e.g., clearance or heavily discounted products).

2. Refund Process

Once we receive your returned item:

• We will inspect it to verify eligibility.

• If approved, your refund will be issued to the original payment method.

• Refunds typically take 3–7 business days​ to process, depending on your bank or payment provider.

3. Non-Refundable Situations

Refunds will not​ be provided if:

• The item shows signs of use, damage, or improper handling by the customer.

• The return is requested after 30 days of delivery.

• The product is non-returnable (as listed above).

• Original shipping fees (unless the error was due to our fault).

4. How to Initiate a Return

To request a refund or return:

1. Email us at support@upward.surf​ with the following details:

   • Your order number.

   • A clear reason for the return.

   • Photos or videos if the item is defective/damaged.

2. We will respond within 2 business days​ with instructions and a return shipping address (if applicable).

Return Shipping Notes:

• If the return is due to our error (e.g., wrong item shipped), we will cover return shipping costs.

• For returns based on customer preference, you are responsible for return shipping fees.

5. Contact Information

For questions or support, reach out to:

ASHLEY NICHOLE PEELER​

246 E BARNETT ST, VENTURA, CA 93001

Email: support@upward.surf​

Phone: +1 (660) 445-6975​

Website: upward.surf