Last Updated:​ [Insert Date]

1. Purpose and Scope​

This Shipping Policy applies to all orders shipped by ASHLEY NICHOLE PEELER​ (trading as upward.surf), including self-operated products, supplier-sourced items, returns, and exchanges. Our goal is to ensure safe, timely, and cost-effective delivery while providing an excellent customer experience.

2. Carrier Selection​

We partner with reputable carriers that comply with applicable international and local regulations. Carriers are selected based on reliability, service quality, coverage, and cost-effectiveness.

3. Shipping Methods​

• Standard Regions: Orders are typically shipped via express carriers (e.g., USPS, FedEx, DHL, or regional equivalents).

• Remote Areas: For less accessible regions, we may use postal services or dedicated logistics lines.

• Special Items: Fragile, high-value, oversized, or temperature-sensitive goods are shipped via designated special lines to ensure safety.

4. Order Processing Time​

• Orders placed before 12:00 PM PST​ on business days are processed within 24 hours.

• Weekends or holiday orders are processed on the next business day.

• Pre-order or custom items will specify processing times on the product page.

5. Shipping Fees​

• Free standard shipping is offered for orders over [Insert Amount]​ to eligible destinations.

• Orders below this threshold incur a flat shipping fee of [Insert Amount].

• Additional surcharges may apply for remote or high-cost regions (displayed at checkout).

• International shipping costs are calculated based on destination and carrier rates during checkout.

6. International Shipping​

We ship to the following countries/regions: [List Supported Countries].

Currently, we do not ship to: [List Unsupported Countries].

• Delivery times vary by destination (e.g., 7–20 business days).

• Customs/Taxes: Buyers are responsible for all import duties, taxes, or fees levied by their country. These are not included in the product or shipping cost.

7. Returns and Exchanges​

• Seller Error​ (e.g., defective/wrong item): We cover return shipping costs and reship replacements.

• Customer-Initiated Returns​ (e.g., size preference): Buyers bear return shipping fees; we cover reshipment if an exchange is requested. Returns must be requested within 7 days​ of receipt, with items unused and in original packaging.

• Failed Deliveries​ due to incorrect addresses provided by the customer will result in shipping costs being borne by the buyer.

8. Risk of Loss​

Ownership and risk of loss pass to the buyer upon delivery to the carrier.

9. Prohibited Items​

We comply with regulations restricting hazardous materials (e.g., explosives, liquids). Buyers must ensure ordered items are legal in their region.

10. Force Majeure​

Delays caused by events beyond our control (e.g., natural disasters, pandemics, strikes) will not incur liability.

11. Policy Updates​

We reserve the right to update this policy. Changes take effect immediately upon posting on [upward.surf].

Contact Us​

For shipping questions, contact:

• Email:​ support@upward.surf

• Phone:​ +1 (660) 445-6975

• Address:​ ASHLEY NICHOLE PEELER, 246 E BARNETT ST, VENTURA, CA 93001